Refunds and credits

Nothing is for sale on Renfro Vibes yet. This page says how refunds will work once credits and printed books open, so the rules are clear before anyone pays.

Credits

• Credits pay only for things the apps make for you automatically, such as AI pictures and story pages.
• Credits you buy never expire.
• Credits you buy are not refundable, except where the law requires it. You agree to this when you buy them, with a checkbox on the payment page.
• If something you paid credits for fails, such as a picture that did not finish, the credits go back to your balance by themselves.
• Promotional credits, the ones we give away, are free: they have no cash value and are never refunded. We tell you when they expire when we give them.
• Credits are not money. You cannot transfer, sell or cash them out, except as this page says.
• When you close your account, its credits end with it and are not refunded, except where the law requires it.

Where the law requires a refund

• The European Union and the United Kingdom: if you live there, you can cancel within 14 days of buying a pack. You get back the share of what you paid for the credits from that pack you have not spent.
• California: if you live there, the law may give you cash back for a small balance of credits you bought that is left (under $15). Write to us and we will check.
• The same goes for any other place whose law gives you a refund: write to us and say where you live.

If a payment is refunded or disputed

• If a payment for credits is refunded, or disputed with your bank, the credits it bought are taken back.
• Any of those credits you already spent are owed. The next pack you buy pays them back first, and paid pictures, and the free storyteller and Worldsmith, are paused until it does (your own computer or AI key still works).

Printed books

• Each printed book is made to order, so we cannot take it back because you changed your mind once it is printed.
• You can cancel an order for a full refund until it goes to the printer. The order page says when that is.
• If a book arrives damaged or misprinted, or never arrives, write to us within 30 days of when it was due, with a photo if you can. We reprint it or refund it, whichever you prefer.

How to ask

Write to support@renfrovibes.com from your account’s email address. Say what you would like refunded and, for credits, where you live. Refunds go back to the card you paid with, usually within 5 to 10 business days after we send them.

Your rights

Nothing on this page takes away a right the law gives you where you live. The terms cover the rest.

Contact

Renfro Vibes is run by Christian Renfro. Write to support@renfrovibes.com.